Zendesk is a great tool for keeping your customers happy. The trouble is, in today’s connected world you are more and more likely to have customers who speak languages that you don’t understand. Transfluent for Zendesk is an elegant solution to the problem; professional quality language translation built directly within the Zendesk user interface! Click here to install the app for your Zendesk!
If machine translation is not satisfactory enough, you can order a professional translation of the customer's request with a single click. Please note: nothing you write will ever be published using machine translation. It is for your reading convenience only.
You can then write a reply in your native language, and request translation by native/professional translators. You will then get a notification by email when the translation is complete and you’ll be able to embed the translated text easily in the reply to the customer. From the customer’s point of view, it will appear as if they are dealing with someone who speaks their language. This shows your respect to them, and builds trust to your brand.
Consider this example; you need to serve customers speaking 10 languages. Are you able to hire 10 customer service representatives who each speak different languages? If you are, will they have enough work to do? The odds are, the tasks are not spread evenly across languages, so some of the reps will be busy while others are waiting for work.
What if you could just hire a team of English-speaking customer service representatives, who can communicate in any language using Transfluent’s Zendesk integration? You probably wouldn’t need to hire 10 people, like in the example above. You might be able to serve all your customers with just 3 people!
As an added benefit, Transfluent is fully scalable. Received a ticket in a completely foreign language? No worries. Transfluent has translators covering over 80 languages, ready to translate your tickets 24 hours a day, every day of the week.