Make your Salesforce Service Cloud multilingual with Transfluent
Fast, high-quality AI-enhanced translations for multilingual communication. Transfluent integrates seamlessly with Salesforce Service cloud, making it easier to provide quality customer support globally. Available in Salesforce AppExchange Want to know more?BOOK A DEMO
Instant and automatic translation process
Why Our Clients Love Transfluent for Salesforce Service Cloud
Seamless integration into Salesforce
The case translation option automatically becomes a part of the familiar Salesforce case environment. App is easily visible as a separate email editor specifically designed for the case object. Customer support teams can easily communicate with global customers and partners without changing windows. The ticket is translated to English automatically when the case is created. Your support agent can write their reply in English and send it, where it will be automatically and immediately translated back to the requesters language before delivery. Alternatively, they can choose to preview the translation before the message is sent. You can also use the app to train Einstein bots in languages you don't know: the app can translate all customer messages so that the bot can be trained in English for any language. Contact us to hear more!
Instant, High-Quality Translations
With the help of Transfluent service, customers, field service personnel, and customer support staff can communicate almost in real-time. Transfluent’s Salesforce translation app offers translation services at close to human quality but faster. Your installation can also be customized with your company’s glossary of words and phrases that you want to be translated in a specific way or use a particular form or tone of voice in a language.
AI Learning For Continual Customized Improvement
Transfluent for Salesforce Service Cloud uses AI to learn from your replies, improving the translations it produces on an ongoing basis to even better match your tone and style. These refinements mean you can be confident your messaging is consistent across all the 77 supported languages, reinforcing your brand and delivering the same service to all your clients worldwide.
What Our Customers Are Saying
Our satisfied customers speak for themselves. Read about their experience with Transfluent for Customer Support’s ticket translations:
“The biggest benefit of Transfluent was allowing our current resources to serve an international customer base. The app lets us serve customers in their own language during the early stage of entering a market.”
Tarja KarjalainenLocalization Program Manager
“We needed to make sure the quality of translations was very close to 100%. We were surprised! The quality was even better than we expected, and we were able to move forward faster than we thought.”
Jonas NordbergSupport Manager
“This is extremely quick, cost effective and easy to use for our agents. Quality of the translations are also very good. Transfluent also has a great customer success team that ensures you are well looked after as a client!”
Kristin BouvengDirector of Client Services EMEA/US
How The Salesforce Service Cloud Translation App Works
In today’s global economy, businesses need to communicate with customers who speak different languages. Transfluent’s Salesforce app makes this an easy and smooth process by translating back and forth between English and your customer’s language automatically and instantly.
Receive Messages In Any Of 77 Languages
Transfluent helps your customer support agent understand incoming messages with a translation into English. This require no action from your team, the message appears in your Salesforce case feed in English automatically.
Reply Using English:
The customer support agent writes their response in English then chooses either to: 1. Send the message which will automatically be translated to the customers language with no intervention needed. 2. Choose to prreview the translation before sending.
With Transfluent, you can establish customer trust and offer multilingual support without hiring a team member for every language.
Features of The Salesforce Service Cloud Translation App
Supports translation of almost 80 languages
Seamless integration into Salesforce allows customer support agents to keep working in a familiar environment without switching windows
AI translation provides instant, high-quality translations
Include your company glossary of important words or phrases to translate in a particular way
AI that learns from the messages your agents send to continue improving the translations to match the style and tone of translations to that of the company’s
Clear and affordable pricing structure where you pay a low, flat fee of €3 per outgoing translated message