Engage with your customers in their native language
Receive and answer messages from customers, no matter the language
TRANSLATE ZENDESK TICKETS
Know how you sometimes receive a ticket from a customer in a language you don’t speak? What do you do in such cases? Find a co-worker to help? Ignore the ticket?
Introducing Transfluent for Zendesk – a great add-on for instant machine translation of all incoming tickets and seamless human-powered translation of outgoing responses to international clients! You can easily install the app from the Zendesk marketplace. Once it is installed, you will enjoy access to professional-quality language translation built into the Zendesk user interface!
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Receive messages in virtually any language
The Zendesk app allows agents to view a machine translation of an incoming message.
Reply using your native language
Your agent can then write a reply in their native language and either use machine translation or request a translation by native/professional translators. Depending on your preference, the reply will either return to the agent or be sent directly to the customer. Your customer will feel as if they are dealing with someone who speaks their language.
Scalability
Transfluent’s solution is fully scalable. Received a ticket in a foreign language? No worries. Transfluent has translators, covering over 80 languages, who are ready to translate your tickets 24 hours a day, every day of the week. On average, tickets have been translated in less than one hour and we have provided translations for more than 10 million tickets.
Enable multilingual customer service
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The Zendesk app costs €10 / seat / month. In the case of the app, the incoming message machine translation usage is covered by the monthly fee. For native/professional translations, you pay for the word count translated: machine translation costs €0,015, native translations cost €0.12 per word and professional translations €0.18 per word. We also offer the option of using a translation memory to reduce the number of newly translated words when there is repetitive content. If your agents use a paragraph that has already been translated, it will be fetched from the translation memory instead of being re-translated. Please contact us to activate a translation memory for your account.
- All languages
- Incoming message MT costs included
- Translation costs per word